Did u know the average rating for ur store is 1star? - ur not that great
I bought my husbands ring from here and I had an awful experience! I ordered the ring in his size and they said it would take a week to get it here! So in about a week they call me to pick it up and I notice it had an indentation on it like they just resized it in the store without bothering to order a new one so I told them about it and that I would like them to order a whole new one and they said it would take another week but it got their sooner than that and I go to pick it up and it looks great! So I go home and I look at it some more and I notice that it's smaller than the other one so I took it to another Kay jewelers to see the size and it was a size smaller than what I ordered! And my wedding was within the next two days and I had to go back and use the ring that had the indentation on it for the wedding until they could get the right to me!
I have gone to Kay's before and the customer service was excellent. Not sure if they change their hiring practices but it felt more like I was at a bazaar than Kay's with the ghetto, smart mouthed customer service that I received.
First of all the ring I bought...one of diamonds fell off before I even got it home. So I had to send it back to get a new one. They told me it would be about 5 business days before the new one came in. I waited 6 business days, called back on a friday and they couldn't find our names in the system. Not by name or phone number! So I finally got home, got the number off the ticket, called back with that. They found it and said the ring would be ready by Tuesday. Called back today (Tuesday when the ring is supposed to be ready) and they AGAIN said they cant find us in the system! So of course I get frustrated and told her this was the 2nd time, and she starts YELLING OVER ME telling me I need the ticket number. omg fuming mad. I don't know what kind of hiring process these people have to go through, but they need a new one. Very rude employees. especially the women. rude rude rude. I wont be going to them for business EVER again.
I just recently got my wedding band. Today I noticed that one of the diamonds on it was missing. I took it into KAY to have it replaced since this should be covered by my insurance. When I got there I was told that they would not replace it because I hadn't taken it in before hand to get it checked. They didn't give any other options or alternatives, simply said it couldn't be done.
Kay Jewelers is a US Jewelry Store based in Mesquite, Texas. Kay Jewelers is located at 1050 Town East Mall, Mesquite, TX 75150, USA.
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